Shipping policy

Shipping Policy

This Shipping Policy applies to all purchases made on cataccessori.com and governs our order fulfillment and delivery practices for customers across the United States.

Order Processing

All orders are processed within 2 to 3 business days (Monday through Friday, excluding federal holidays). Processing time includes order verification, quality checks, and packaging. Orders placed after 2:00 PM Eastern Time will begin processing the next business day.

Delivery Estimates

Shipping Origin: All orders ship from our dedicated fulfillment center in West Haven, Connecticut.
Contiguous United States: Standard shipping takes 3 to 7 business days after dispatch.
Alaska & Hawaii: Delivery takes 7 to 14 business days after dispatch.
Puerto Rico & U.S. Territories: Delivery takes 10 to 21 business days after dispatch.

Shipping Costs

Contiguous United States: Free standard shipping on all orders over $40. For orders under $40, a flat rate of $4.99 applies.
Alaska & Hawaii: Flat rate shipping of $12.99 for all orders.
Puerto Rico & U.S. Territories: Flat rate shipping of $18.99 for all orders.

Order Tracking

Once your order has been shipped, you will receive an automated email with your tracking number and a link to monitor your package's progress. You can also track your order directly on our website by entering your order number and email address.

Delivery Issues

Lost Packages: If your package is marked as delivered but you have not received it, please contact us within 5 business days. We will work with the carrier to locate your package or issue a replacement.
Delays: Delivery times are estimates and may be affected by weather conditions, carrier delays, or holiday peak periods. We appreciate your patience during these times.