Refund policy

Return & Refund Policy

This Return & Refund Policy applies to all products purchased through cataccessori.com. We stand behind the quality of our products and want you to be completely satisfied with your purchase.

Return Window

We accept returns within 14 days of the delivery date. Returns postmarked after this 14-day period will not be processed.

Eligibility Criteria

To be eligible for a return:

The item must be unused, in its original condition, and in its original packaging.
Cat food, treats, supplements, and litter must be unopened and within their expiration date.
Personalized or custom-made items (such as engraved collars) are not eligible for return unless they arrive defective or damaged.
Clearance items are final sale and cannot be returned.
You must provide your order number or a copy of your confirmation email as proof of purchase.

Return Process

Contact our customer support team at support@cataccessori.com with your order number and photos of the item (if damaged or defective).
Once your return is approved, we will send you a pre-paid return shipping label (for defective items) or instructions for returning your package.
Pack the item securely in its original box and attach the provided shipping label.
Drop off the package at any authorized shipping location.

Refunds

Once we receive and inspect your returned item, we will process your refund within 5 to 7 business days.
Refunds will be issued to your original payment method. Please note that it may take an additional 3 to 5 business days for the refund to appear on your bank or credit card statement.
Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).

Exchanges

If you need to exchange an item for a different size or color, please return the original item and place a new order for the desired item. This ensures the fastest processing of your exchange.